It's all about our customers!

It has been another busy week and the weather has been fantastic. We now have a 5 strong team - Jamie Leigh is our latest new recruit which means that we are now up to full strength. As soon as there is a break in our busy schedule we will get some biographies published with a little more information about the team.

We have completed another 2 garden tidies this week - both customers left us some fabulous feedback which was lovely  - the team always enjoy the end of the job not just because everyone gets a rest but we also get the feedback! 

It was lovely to tidy up a beautiful cottage garden in Earlsdon this week - we restored some raised beds back to their formal glory and cut back some bamboo to provide better access to the back of the garden.

This week we also spent some time thinking about our customer journey. Our customers are central to everything that we do and we want to ensure that every customer we meet has the same, excellent service from us. The team outlined each of the actions that we need to take to ensure that our feedback always says "Great".

We have a make-shift flip chart board made from an old art easel and a piece of MDF!

Next week - we have gardens, jet washing and some graffiti removal to get on with...